Support

Need help using Drop, ran into a bug, or want to send feedback? We'd love to hear from you.

Contact us

Email support@drop-clearance.app with a short description of what's going on. Screenshots are super helpful when reporting bugs.

We aim to reply within 1 business day. Please include the version of the app (Settings → About) and your device model if you're reporting a technical issue.

Common questions

Why don't I see any deals near me?

Drop's clearance feed is refreshed frequently, but our coverage varies by ZIP code and retailer. If you set your ZIP in Settings and still see no deals, try widening your search radius or check back later — new drops appear throughout the day.

A deal I saw is out of stock at the store

We pull inventory counts directly from the retailer's public endpoints, but store inventory changes constantly. If you're planning a drive, call the store first to confirm — retailer data can be a few minutes behind reality.

How do I delete my account?

Open the app → tap Settings → scroll to the bottom and tap Delete account. This permanently removes your account, bookmarks, and stock-check history. The action can't be undone.

How do I change my ZIP or search radius?

Both live in Settings. Updating your ZIP immediately changes which stores Drop queries for stock; updates sync across your devices automatically.

I'm signed out unexpectedly

Session tokens refresh automatically, but sign-in state can be reset if you switch Apple/Google accounts on your device. Sign in again with the same provider you used originally to get back to your saved deals.

Bug reports and feature requests

Email us at support@drop-clearance.app — we read every note and use them to prioritize what we build next.

Legal

Our Privacy Policy and Terms of Service live on this site. If you have questions about how your data is handled, that's the place to start.